Order & Delivery
To place your order select the item(s) that you wish to purchase and add it to your shopping cart. Proceed to the checkout page where you must fill in your personal information and pay for the order. If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist.
You can see all order information in “my account”. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.
SHIPPING & CUSTOMS
Will I be charged customs and import charges?
Consider that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country.
We cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance.
Apart from the tax you might be also charged for the customs procedures.
Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.
We recommend requesting information at your local customs office to calculate any eventual additional fees.
In the case you refuse to receive the order because of the unexpected additional fees, we reserve the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
If we receive your (paid) order before 14:00 CET, we will process your order that same day.
Provided all items are in stock, you will receive it in 1 – 3 business days. Orders placed on weekends and public holidays will be processed the next business day.
As soon as our warehouse has shipped your order, we will send you a confirmation e-mail including a unique parcel tracking number.
The average delivery time is 1 – 3 business days, depending on the country to which the order is shipped. We ship with DHL, TNT or Fedex.
Shipping costs are dependent on weight of the parcel and destination country, actual shipping costs are clearly displayed in the checkout before you complete an order.
We don't charge shipping costs on domestic orders over EUR. 100,- , and orders over EUR 200,- worldwide.
SHIPPING COSTS ARE NOT NEGOTIABLE.
The shipping costs are calculated after the settlement of any discount as a result of promotions, product discounts or vouchers and discount codes.
The shipping costs are calculated on the amount that remains after deduction of the product discounts or vouchers and discount codes.