INSTRUCTIONS

Are you not satisfied with your purchase? Then you can return it to us within 30 days of receipt. 

Please send your return at your own expense to:  

CarlijnQ - Returns
Knibbelweg 73 f1
2761 JC Zevenhuizen
The Netherlands

Don’t forget to add the completed return form.

We cannot exchange items and do not return cash.

Note: Send your package preferably as package with Track & Trace instead of postal item, so that you can see if your package got delivered properly. The customer is responsible for their own return shipment after sending it. If a package gets lost, we cannot be held liable.

COSTS RETURN

1. Netherlands - at your own expense
2. Other countries - at your own expense

THE ARTICLE IS NOT TO MY LIKING

If all returned articles haven’t been used and are not damaged, and if all articles were returned correctly and on time, CarlijnQ will refund the money. 

In case of returning the entire order, we will refund the initial shipping costs, not the return shipping costs. 

We will process the return shipment within a maximum of 7 working days. After that, the amount will be refunded and will take max. 14 days to be back into your account (the way you paid).

We only accept returned items which are:
• unwashed, unworn, undamaged items with original labels
• with original packaging (underwear)

ARTICLE WAS DELIVERED WITH A DEFECT OR INCOMPLETE

In case you have received a damaged item or the wrong item was delivered, please first contact our customer service by filling out our contact form or send an e-mail to info@carlijnq.nl.

Always enclose a photo of the problem when sending an email. We would also like to receive your order number. We will make sure that you can exchange your order without any costs. You don’t need to start a return process.

EXCHANGE ITEMS

Unfortunately it is not possible to exchange items, because we work with a limited stock we can’t guarantee sizes. If you wish to receive another item or size, you have to place another order.